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  • How do I book an appointment?
    You can book an appointment directly through our website’s booking form or contact us via phone, email, or WhatsApp.
  • Do you work with all breeds?
    Yes, we work with dogs of all breeds, sizes, and ages. Each dog’s needs are addressed individually.
  • What areas do you service?
    We are based in Cape Town but offer national services upon request. Additional travel fees may apply for out-of-area appointments.
  • What should I do to prepare for my first consultation?
    There isn’t anything specific you need to provide other than informing us of your goals, whether it’s basic obedience, reducing anxiety, or addressing specific behaviour problems. And think about any questions or concerns you have about your dog’s behaviour.
  • What is your cancellation or rescheduling policy?
    Please view Ts&Cs section 4. ‘CANCELLATION & REFUND POLICY’
  • What training methods do you use?
    We focus on positive, individualized methods: Positive Reinforcement: Our primary approach is reward-based training, which reinforces good behaviour with treats, praise, or play. Tailored Techniques: We customize our techniques to suit your dog’s temperament, needs, and the specific behaviour issues you’re facing. Humane and Effective: We avoid aversion methods and instead use strategies that foster a strong bond between you and your dog, building trust and ensuring long-term success. We regularly participate in continuing education to stay updated on the latest research and best practices in dog training and behaviour modification.
  • When is an Online Consultation Recommended?
    If you’re unsure whether your dog requires in-person training or a program. To address questions about your dog’s behaviour, training techniques, or overall well-being. For follow-up advice after a completed program or session. ​​ *Note: While online consultations are helpful for many scenarios, more severe cases (e.g., aggression or complex behavioural problems) may require in-person sessions for proper evaluation and hands-on training.*
  • What is an Online Consultation for?
    An online consultation is a virtual session designed to offer guidance and support from the comfort of your home. ​ Benefits of an Online Consultation: Behavioural Insight: Discuss your dog’s specific challenges, such as anxiety, reactivity, or fear, and gain a clearer understanding of the root cause. Expert Advice: Receive tailored strategies and actionable tips to address minor issues or manage behaviour effectively in the short term. Convenience: Ideal for clients unable to attend an in-person session or for those seeking quick advice before committing to a full program. Initial Assessment: Helps determine whether a physical consultation or specialized program is necessary for more complex issues.
  • What is included in a consultation?
    A consultation includes: ​ A thorough assessment of your dog’s behaviour and environment. Identification of any underlying issues or triggers. A discussion of your concerns, goals, and expectations. A tailored recommendation for the next steps, which may include a single session or program options. ​ Time for you to ask questions and discuss your concerns.
  • Why is a consultation mandatory for starting a program?
    Consultations help us assess your dog’s behaviour, identify the root of the issue, and determine the best course of action for your specific needs.
  • How long should I expect the initial consultation to last?
    The initial consultation typically lasts 45 minutes. During this time, our trainer will observe your dog’s behaviour and discuss your concerns to develop a personalized training plan.
  • What are the costs associated with consultations and training programs?
    Costs vary depending on the program. Please view our ‘Booking Options’.
  • Do you offer any post-program support or follow-up sessions?
    Yes! After the training program, we offer follow-up sessions or calls to monitor progress and adjust the plan as needed. You can contact us between sessions if you encounter challenges or need guidance, ensuring continued success for your dog.
  • How do I know which program is right for my dog?
    Based on the assessment from your consultation, we’ll suggest the program that best meets your dog’s current needs, whether it’s basic obedience, behaviour modification, or advanced training. As your dog progresses, the program can be adjusted to ensure continued improvement and address any new challenges.
  • How do I know if my dog needs an aggression-focused program?
    If your dog shows signs of reactivity or aggression toward people, other dogs, or specific triggers, contact us for an evaluation to determine the best approach.
  • Is aggression in dogs curable?
    While aggression can’t always be "cured," it can be managed and significantly improved with the right training and consistency.
  • How long does a national program usually take?
    This depends on the case. Typically, programs are structured over several days with intervals for progress and assessment.
  • Do you travel for appointments outside of Cape Town?
    Yes, we offer national services for urgent cases. Travel, accommodation, and additional fees apply. Contact us for a customized quote.
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