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TERMS AND CONDITIONS

Splendid K9 – Dog Behaviour Specialists

(Applicable under South African Law)

1. INTRODUCTION

Welcome to Splendid K9 – Dog Behaviour Specialists. We appreciate your trust in our expertise in dog behaviour and training. To ensure a professional, safe, and structured working relationship, the following

Terms and Conditions outline the rights and responsibilities of both parties.

By engaging with Splendid K9’s services, whether through consultations, training sessions, or any other professional interaction, you acknowledge that you have read, understood, and agreed to these legally binding terms. If you do not agree, you must not proceed with our services.

These terms apply to all clients and any person handling the dog in relation to our training or behavioural services. Splendid K9 reserves the right to modify or update these Terms and Conditions at any time, and continued use of our services after any updates will constitute acceptance of the revised terms.

 

2. SERVICES OFFERED

2.1. Splendid K9 provides professional dog behaviour and training services, which may include but are not limited to:

  • One-on-one behavioural consultations

  • Private training sessions

  • Puppy training

  • Obedience training

  • Aggression management

  • Rehabilitation for fearful or reactive dogs

  • Any other services agreed upon in writing
     

2.2. The client acknowledges that dog training and behaviour modification are ongoing processes that require time, commitment, and consistency. Splendid K9 makes no guarantees regarding specific results, as every dog is different and success depends on multiple factors, including but not limited to:

  • The dog's temperament, history, and genetic predispositions

  • The owner's consistency in applying training methods

  • External environmental factors

 

3. PAYMENT POLICY

3.1. Payment Terms:

  • Full payment for all services must be made in advance unless otherwise agreed upon in writing.

  • No training session or consultation will commence until full payment is received.
     

3.2. Accepted Payment Methods:

  • EFT (Electronic Funds Transfer)

  • Cash (if previously agreed upon)

  • No cheques or post-dated payments are accepted
     

3.3. Late Payments:

  • If payment is not received by the due date, Splendid K9 reserves the right to cancel or reschedule sessions at its discretion.

  • Unpaid balances will incur a penalty fee of 0.14% per day past the due date.
     

3.4. Pre-Paid Packages:

  • Packages must be used within the number of sessions purchased, as weeks (e.g., 4 sessions = 4 weeks, 8 sessions = 8 weeks, etc.), as most packages follow a structure of one session per week.

  • The only exceptions to this are rescheduling requests approved by the professional due to severe circumstances such as illness or a family emergency, or if an alternative structure is agreed upon by the professional.

  • Unused sessions will not be refunded or carried over beyond the validity period.

 

4. CANCELLATION & REFUND POLICY

4.1. No Refunds Policy:

  • Splendid K9 operates on a strict no-refund policy for any payments made.

  • Once payment is received, no refunds will be granted under any circumstances unless explicitly offered by Splendid K9 at our sole discretion.

 

4.2. Late Cancellations & No-Shows:

  • If a client does not cancel a session within 24 hours of booking, the session will be considered confirmed and fully payable.

  • If the session has not been paid for yet, the client will remain liable for the full fee.

  • No-shows or cancellations with less than 24 hours' notice will result in the session being forfeited without refund or rescheduling.

 

4.3. Rescheduling:

  • Clients may request to reschedule an appointment with at least 24 hours' notice, subject to trainer availability.

  • Rescheduling is allowed only once per session. Further reschedules may require an additional fee.

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4.4. Exceptional Circumstances:

  • In the event of an emergency or unforeseen circumstances (e.g., severe illness, family emergency), Splendid K9 may, at its sole discretion, consider rescheduling or issuing a partial credit. Proof of the emergency may be required.

 

5. LIABILITY & INDEMNITY

5.1. Client Assumes Full Responsibility:

  • The client acknowledges that working with dogs inherently involves risks, including but not limited to: bites, scratches, injuries, property damage, or other unforeseen incidents.

  • The client assumes full responsibility for any and all risks associated with the training and handling of their dog.

 

5.2. No Liability for Dog-Related Incidents:

  • Splendid K9, its trainers, employees, and affiliates shall not be held liable for any injuries, damages, losses, or expenses caused by the client's dog before, during, or after training.

  • This includes but is not limited to damage to property, injury to persons, or harm to other animals.

 

5.3. Veterinary Care & Medical Emergencies:

  • If the client’s dog requires medical attention due to injury or illness during a session, Splendid K9 will make reasonable efforts to assist. However, all veterinary costs remain the client's sole responsibility.

 

5.4. Indemnification Clause:

  • The client agrees to indemnify, defend, and hold harmless Splendid K9, its trainers, and representatives against any and all claims, damages, injuries, losses, or legal actions resulting from their dog's behaviour or actions.

 

6. PROFESSIONAL PROTECTION: SLANDER, MISTREATMENT & BLACKMAIL

6.1. Defamation & Slander:

  • Any false, misleading, or defamatory statements made about Splendid K9, its trainers, or its services—whether online, in person, or through any other medium—will be considered a breach of this contract and may result in legal action.

  • This includes but is not limited to negative social media posts, online reviews, or false accusations.

 

6.2. Mistreatment of Trainers:

  • Any form of verbal abuse, threats, intimidation, blackmail, or inappropriate conduct towards Splendid K9 trainers or staff will not be tolerated.

  • If such behaviour occurs, Splendid K9 reserves the right to terminate all services immediately without refund and pursue legal action if necessary.

 

7. RESPECT & TERMINATION OF SERVICES

7.1. Expected Client Conduct:

  • Clients must conduct themselves respectfully towards all Splendid K9 staff, trainers, and any other clients present.

  • Any form of disrespect, hostility, or aggression will not be tolerated.

 

7.2. Dispute Resolution & Mediation:

  • If a conflict arises, both parties agree to attempt mediation first before escalating the matter further.

  • Mediation will be conducted by a neutral third party if necessary.

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7.3. Immediate Termination Clause:

  • If a client repeatedly displays inappropriate behaviour, disregards instructions, or becomes uncooperative, Splendid K9 reserves the right to immediately terminate the working relationship without refund.

 

8. GENERAL TERMS

8.1. Governing Law:

  • These Terms and Conditions are governed by the laws of South Africa.

 

8.2. Contractual Binding:

  • By engaging in Splendid K9’s services, the client acknowledges that they have read, understood, and agreed to these legally binding terms.

 

8.3. Severability Clause:

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

8.4. Modifications & Updates:

  • Splendid K9 reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after such modifications will constitute acceptance of the revised terms.

 

By proceeding with our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
 

Splendid K9 – Dog Behaviour Specialists
Email: splendidcanine@gmail.com | Phone: +27 65 612 6569
Website: https://www.splendidk9.co.za/

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